Terms of Service

Welcome to Chitrali DryFruits. By using our website or placing an order, you agree to the following Terms of Service. Please read these terms carefully before using our site.

✅ 1. Acceptance of Terms

By visiting our website, placing an order, or interacting with our services, you agree to follow all terms, policies, and notices stated here. If you do not agree, please do not use our website.

✅ 2. Eligibility

To use our website or make a purchase, you must be:

  • At least 18 years old, or

  • Using the website under a guardian’s supervision.

✅ 3. Use of Our Website

You agree NOT to:

  • Use the website for illegal activities

  • Upload harmful content (viruses, malware)

  • Attempt to hack, copy, or exploit our website

  • Use automated tools to extract data

Any misuse can result in termination of your access.

✅ 4. Product Information

We try our best to show accurate product details, images, and descriptions.
However:

  • Product colors may vary slightly due to screen settings

  • Packaging design may change over time

  • Natural products like dry fruits may vary in size, color, or taste

We do not guarantee that all information is 100% error-free.

✅ 5. Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees)

  • Prices may change anytime without notice

  • For online orders, payment gateways handle all payment details securely

  • Cash on Delivery (COD) is available for most locations

We reserve the right to refuse any order in case of suspicious activity.

✅ 6. Orders & Acceptance

When you place an order:

  • You will receive a confirmation message

  • Your order can be canceled if stock is not available

  • We may also decline an order due to incorrect information or suspected fraud

✅ 7. Shipping & Delivery

  • Delivery times vary by location

  • Delays may occur due to weather, courier issues, or public holidays

  • We are not responsible for delays caused by the courier company

  • Wrong address provided by customer may delay or cancel the delivery

Complete details are available in our Shipping Policy (I can write this too).

✅ 8. Refunds & Returns

Returns or refunds follow our Refund Policy.
We reserve the right to reject returns if:

  • Product is used

  • Packaging is opened/damaged

  • Wrong product claim is made without proof

(If you want, I can write your Refund Policy as well.)

✅ 9. Personal Information

Your personal data is handled according to our Privacy Policy.
We do not sell or misuse your information.

✅ 10. Third-Party Services

We may use third-party tools (courier companies, payment gateways).
We are not responsible for errors caused by these external services.

✅ 11. Intellectual Property

All content on our website — including:

  • Product images

  • Packaging designs

  • Text & descriptions

  • Logos & graphics

— is the property of Chitrali DryFruits.
Copying or using our content without permission is not allowed.

✅ 12. Limitation of Liability

We are not responsible for:

  • Damages caused by misuse of products

  • Delays from courier companies

  • Incorrect personal information entered by the customer

You agree to use all products responsibly.

✅ 13. Changes to Terms

We may update these Terms anytime.
Changes will be posted on this page with an updated date.
Continued use of our website means you accept the new terms.